Terms & Conditions

1. Operator information

The website and the FlowOne.PRO platform are operated by:

• Full legal name: Pixel Ranger Studio Korlátolt Felelősségű Társaság
• Short name: Pixel Ranger Studio Kft.
• Registered office: 2721 Pilis, Attila utca 37., Hungary
• Company registration number: 13-09-161686
• Tax number: 24245896-2-13
• Website: www.pixelranger.hu
• Email: robert@pixelranger.hu

Pixel Ranger Studio Kft. is referred to in these Terms as the "Operator," "we," "us" or "our."

The organisation or business entering into an agreement for, accessing or using the Service is referred to as the "Customer," "you" or "your."

2. Business customers only

The Service is intended and made available exclusively for business and professional use.

The Service may be used by companies, organisations, public institutions, nonprofit organisations, sole traders and other persons acting for purposes related to their trade, business, craft or profession.

The Service is not offered to consumers acting outside their business or professional activity.

By ordering, registering for or using the Service, you confirm that:

• you are acting exclusively in connection with a business or professional activity;
• you have the legal capacity and authority to enter into an agreement on behalf of the Customer; and
• the information you provide to the Operator is accurate and complete.

3. Acceptance and contractual documents

These Terms apply to use of the flowone.pro website and the Service.

The provisions relating to the Service become binding when the Customer:

• signs an individual agreement or order form;
• accepts a commercial proposal incorporating these Terms;
• creates or activates an authorised customer account;
• begins using the Service following an order; or
• otherwise expressly accepts these Terms.

Merely visiting publicly accessible pages of the website does not, by itself, create a paid service agreement.

The contractual relationship between the Operator and the Customer may consist of the following documents:

• 1. the individual service agreement or accepted commercial proposal;
• 2. the applicable order form;
• 3. the Service Level Agreement;
• 4. the Data Processing Agreement;
• 5. these Terms (including the acceptable-use rules set out herein);
• 6. any other policies expressly referenced in the agreement.

In the event of a conflict, the documents listed above take precedence in the order shown, unless an individual agreement expressly provides otherwise.

4. The Service

FlowOne.PRO is an integrated business platform that may include services and modules such as:

• business email;
• shared and individual mailboxes;
• file storage and document management;
• calendars and contacts;
• project and task management;
• customer relationship management (CRM);
• internal team communication;
• workflow automation and AI-assisted features;
• mobile applications;
• administration and infrastructure management;
• security, backup and monitoring services; and
• integrations with third-party systems and APIs.

The precise scope of the Service, enabled modules, number of users, storage limits, infrastructure, support level and other Customer-specific conditions are defined in the applicable individual agreement, order form or commercial proposal.

Features not expressly included in the Customer’s agreement are not considered part of the contracted Service.

5. Demo and trial access

The Operator may provide publicly accessible demo accounts or trial environments so that prospective customers can evaluate the Service.

Unless expressly agreed otherwise in writing, demo and trial access:

• is provided free of charge, "as is" and without any warranty or availability commitment;
• may be shared between multiple evaluating users;
• may be reset, wiped, restricted or disabled at any time without prior notice;
• may be used only for business evaluation purposes; and
• must not be used to store confidential, sensitive, production or personal data.

Demo and trial use is also subject to the acceptable-use rules in these Terms.

6. Deployment and infrastructure

Depending on the Customer’s agreement, the Service may be:

• hosted and managed by the Operator;
• installed on infrastructure assigned to the Customer;
• installed on infrastructure owned or controlled by the Customer;
• operated jointly by the Operator and the Customer; or
• connected to third-party infrastructure or services.

The individual agreement determines which party is responsible for:

• servers and hosting;
• network connectivity;
• domains and DNS;
• backups;
• operating-system maintenance;
• security monitoring;
• third-party licences;
• availability;
• disaster recovery; and
• infrastructure capacity.

The Operator is not responsible for infrastructure, systems or services controlled by the Customer or a third party unless responsibility for them is expressly included in the individual agreement.

7. Platform development and changes

The Operator continuously develops and improves FlowOne.PRO.

We may introduce updates, security fixes, technical changes, interface improvements and new functionality without prior notice where such changes do not materially reduce the contracted functionality of the Service.

We may modify, replace or discontinue a feature where reasonably necessary because of:

• security concerns;
• legal or regulatory requirements;
• changes to third-party services;
• technical obsolescence;
• infrastructure changes;
• low usage; or
• product development decisions.

Where a planned change materially reduces functionality expressly included in an existing agreement, we will provide reasonable prior notice whenever reasonably possible and will seek to provide an alternative solution.

Emergency security and reliability changes may be implemented immediately without prior notice.

8. Customer accounts

The Customer is responsible for managing its authorised users and determining who may access the Service.

The Customer must:

• provide accurate account information;
• keep passwords and authentication devices secure;
• use appropriate access controls;
• promptly remove access from former employees and unauthorised users;
• maintain accurate administrative contact information;
• use multi-factor authentication where required or available; and
• notify the Operator without undue delay of suspected unauthorised access or a security incident.

Accounts may not be shared between individuals unless the account is expressly designed as a shared or functional account.

The Customer is responsible for activity carried out through its accounts to the extent that such activity results from the Customer’s acts, omissions, instructions or failure to apply reasonable security measures.

The Customer is not responsible for activity demonstrably resulting from a security failure attributable solely to the Operator.

9. Customer administrators and users

A Customer administrator may manage user accounts, permissions, mailboxes, files, projects and other Customer data.

The Customer is responsible for:

• appointing appropriate administrators;
• managing administrator privileges;
• ensuring that administrators act lawfully;
• informing users about applicable workplace and privacy rules; and
• ensuring that internal monitoring and access practices comply with applicable law.

Instructions issued by an authorised Customer administrator are considered instructions of the Customer.

The Operator is not required to resolve internal disputes regarding account ownership, access rights or administrative authority. We may suspend disputed administrative actions until the Customer provides satisfactory evidence of authority.

10. Acceptable use

The Customer and its users must use the Service lawfully and responsibly.

The Service must not be used to:

• store, publish or transmit unlawful content;
• send unsolicited bulk messages or spam;
• conduct phishing, fraud, impersonation or deceptive activity;
• distribute malware, malicious code or harmful files;
• attack, disrupt or gain unauthorised access to another system;
• circumvent access controls, rate limits or security mechanisms;
• perform penetration testing or vulnerability testing without prior written permission;
• infringe copyrights, trademarks, privacy rights or other third-party rights;
• transmit content that the Customer has no lawful right to process;
• conceal or falsify sender identity or message-routing information;
• damage the reputation or deliverability of the Service or its infrastructure;
• consume resources in a manner that materially disrupts other customers;
• resell, sublicense or provide the Service to unauthorised third parties; or
• use the Service in breach of sanctions, export controls or other applicable law.

The Customer must take reasonable steps to prevent misuse by its users.

11. Investigation, restriction and suspension

The Operator may investigate suspected misuse or security incidents.

Where reasonably necessary, we may temporarily restrict or suspend access to all or part of the Service if:

• the Customer materially breaches these Terms;
• an account appears to have been compromised;
• use of the Service threatens its security or stability;
• the Customer’s activity may harm another customer or third party;
• the Service is used for spam, phishing, malware or unlawful activity;
• payment is overdue;
• suspension is required by law or a competent authority; or
• immediate action is necessary to prevent material damage.

Where circumstances permit, we will notify the Customer and provide a reasonable opportunity to remedy the issue before suspension.

Immediate suspension may be applied without prior notice where urgent action is reasonably necessary to protect systems, data, users, third parties or email deliverability.

Suspension does not release the Customer from payment obligations already incurred.

12. Customer data and ownership

"Customer Data" means information, messages, files, documents, contacts, calendar items, projects, records and other content submitted to or processed through the Service by or on behalf of the Customer.

As between the Operator and the Customer, the Customer retains all rights, title and interests it has in Customer Data.

The Customer grants the Operator a limited, non-exclusive right to host, store, copy, transmit, index, convert, back up and otherwise process Customer Data only to the extent reasonably necessary to:

• provide and maintain the Service;
• perform the Customer’s instructions;
• provide support;
• protect the security and integrity of the Service;
• comply with legal obligations; and
• enforce the agreement.

The Operator does not acquire ownership of Customer Data.

The Operator does not sell Customer Data and does not use the content of Customer email, files or projects for third-party advertising.

13. Customer responsibility for data

The Customer is responsible for ensuring that:

• Customer Data is collected and processed lawfully;
• the Customer has all necessary rights, permissions and legal bases;
• Customer Data does not infringe third-party rights;
• legally required notices are provided to users and data subjects;
• retention periods and internal access permissions are properly configured; and
• instructions given to the Operator comply with applicable law.

The Operator does not independently determine the lawfulness of Customer Data or the Customer’s business activities.

14. Personal data and privacy

Each party must comply with applicable data-protection laws.

Where the Operator processes personal data on behalf of the Customer in connection with the Service, the Customer generally acts as data controller and the Operator acts as data processor, unless the circumstances require a different legal classification.

Such processing is governed by the applicable Data Processing Agreement.

The Operator may separately act as data controller for personal data necessary for:

• customer administration;
• billing;
• contract management;
• security;
• website operation;
• service communications; and
• compliance with legal obligations.

Further information is provided in the FlowOne.PRO Privacy Policy, available on this website.

15. Security

The Operator applies technical and organisational measures intended to protect the confidentiality, integrity and availability of the Service and Customer Data.

No internet-connected system can be guaranteed to be completely secure or continuously available. The Customer acknowledges that residual security risks remain despite reasonable safeguards.

The Customer must maintain appropriate security on systems, devices, accounts and networks under its control.

The Customer must not disclose security vulnerabilities publicly before giving the Operator a reasonable opportunity to investigate and address them.

16. Backups and recovery

Backup and recovery services are provided only to the extent specified in the individual agreement or selected service package.

Unless expressly agreed otherwise:

• backups are intended for operational disaster recovery;
• backups do not replace the Customer’s legal or internal archiving obligations;
• individual items may not always be recoverable from infrastructure-level backups;
• backup retention periods may be limited; and
• deleted data may remain temporarily in protected backup copies until those backups expire.

Where backup services are not expressly included, the Customer is responsible for maintaining its own backups.

Recovery objectives, retention periods and restoration commitments apply only where expressly stated in an individual agreement or Service Level Agreement.

17. Data portability and export

FlowOne.PRO uses open protocols and standards where technically appropriate, including JMAP, IMAP, CalDAV and WebDAV.

During an active subscription, the Customer may export supported Customer Data using available platform functions and standard protocols.

The availability and format of exports may depend on:

• the relevant module;
• technical standards;
• third-party components;
• account status;
• data volume; and
• the Customer’s service package.

Custom exports, large-scale migrations, conversion into non-standard formats or manual assistance may be subject to additional fees.

The Operator does not guarantee that every configuration, automation, audit record, internal metadata item or third-party integration can be exported in an identical or directly reusable format.

18. Third-party services and integrations

The Service may connect to or depend on third-party services, APIs, software, infrastructure or open-source components.

Third-party services may be subject to separate terms, licences, limits and privacy policies.

The Operator is not responsible for:

• changes made by third-party providers;
• suspension or discontinuation of third-party services;
• third-party API limitations;
• third-party outages;
• changes in third-party pricing;
• data processed directly by third parties; or
• incompatibility caused by third-party updates.

Where reasonably possible, the Operator will attempt to adapt affected integrations, but uninterrupted compatibility is not guaranteed unless expressly included in the individual agreement.

Open-source components remain subject to their respective open-source licences.

19. Availability and maintenance

The Operator aims to provide a reliable and secure Service.

Specific uptime, response-time, recovery and support commitments apply only where stated in an individual agreement or Service Level Agreement.

Availability calculations may exclude:

• scheduled maintenance;
• emergency maintenance;
• events caused by the Customer;
• Customer-controlled infrastructure;
• failures of Customer devices or networks;
• internet, telecommunications or DNS failures outside the Operator’s control;
• third-party services and APIs;
• cyberattacks that could not reasonably have been prevented;
• force majeure events;
• suspension permitted under these Terms; and
• failures resulting from unsupported Customer modifications.

Where reasonably possible, planned maintenance expected to cause material disruption will be communicated in advance.

20. Support

Support channels, support hours, response targets and included support services are defined in the Customer’s applicable service package or individual agreement.

Unless expressly agreed otherwise, support does not include:

• training beyond standard documentation;
• development of custom functionality;
• repair of third-party systems;
• recovery from Customer-caused changes;
• support for unsupported devices or software;
• content administration; or
• work outside the agreed service scope.

Additional work may be performed subject to separate approval and fees.

21. Fees, invoices and payment

Fees, billing periods, payment deadlines, taxes and other commercial terms are defined in the individual agreement, order form or accepted commercial proposal.

Unless otherwise stated:

• prices are exclusive of VAT and other applicable taxes;
• invoices must be paid by the deadline shown on the invoice;
• the Customer is responsible for bank and transfer charges;
• undisputed amounts must be paid without set-off or deduction; and
• additional services are invoiced separately.

In the event of late payment, the Operator may charge statutory late-payment interest and recovery costs permitted under applicable law.

If payment remains overdue after notice, the Operator may suspend the affected Service until all overdue amounts are paid.

The Operator may require advance payment before restoring a repeatedly suspended account.

22. Price changes

Fixed-term fees may be changed only as permitted by the applicable individual agreement.

For indefinite or automatically renewing services, the Operator may change recurring fees by giving reasonable prior notice.

The notice will state the new price and its effective date.

Where a price increase materially affects the Customer, the Customer may terminate the affected indefinite-term service before the increase takes effect, unless the increase results directly from:

• taxes or legally required charges;
• third-party licence costs;
• infrastructure costs contractually passed through to the Customer; or
• an agreed indexation mechanism.

23. Intellectual property

The FlowOne.PRO name, brand, logo, website content, user interface, documentation, designs and proprietary platform software are owned by or licensed to the Operator.

Subject to payment of applicable fees and compliance with the agreement, the Customer receives a limited, non-exclusive, non-transferable and non-sublicensable right to use the contracted Service during the term of the agreement for its internal business purposes.

Except where mandatory law expressly permits otherwise, the Customer must not:

• copy or distribute proprietary platform software;
• reverse engineer, decompile or attempt to derive its source code;
• remove copyright, trademark or ownership notices;
• provide unauthorised third parties with access;
• create a competing service using protected elements of FlowOne.PRO; or
• use the Operator’s name or branding without permission.

No intellectual-property rights are transferred to the Customer except where expressly stated in writing.

24. Custom developments

Ownership and usage rights relating to custom modules, integrations, designs, configurations or developments are determined by the applicable individual agreement.

Unless expressly agreed otherwise:

• the Customer retains its rights in materials supplied by the Customer;
• the Operator retains its rights in its pre-existing software, frameworks, libraries, tools, methods and reusable components;
• payment for development does not automatically transfer ownership of the underlying platform or reusable components; and
• the Customer receives the usage rights expressly granted in the individual agreement.

25. Feedback

The Customer may provide suggestions, ideas or feedback concerning the Service.

Unless the parties agree otherwise in writing, the Operator may use general feedback without restriction or payment, provided that doing so does not disclose the Customer’s confidential information or Customer Data.

26. Confidentiality

Each party must protect confidential information received from the other party using at least reasonable care.

Confidential information may be used only for performing or exercising rights under the agreement.

Confidentiality obligations do not apply to information that:

• is publicly available without breach of the agreement;
• was lawfully known before disclosure;
• is received lawfully from a third party;
• is independently developed without use of confidential information; or
• must be disclosed under law or a binding order.

Where legally permitted, the receiving party will notify the disclosing party before a legally required disclosure.

These confidentiality obligations survive termination of the agreement.

27. Warranties and Customer acknowledgements

The Operator warrants that it will provide the Service with reasonable professional care and skill.

Except as expressly stated in an individual agreement, the Operator does not warrant that:

• the Service will be uninterrupted or error-free;
• every defect can or will be corrected;
• the Service will meet requirements not communicated and agreed in advance;
• third-party integrations will remain continuously available;
• email delivery to every recipient will be successful; or
• use of the Service alone will ensure the Customer’s regulatory compliance.

The Customer is responsible for evaluating whether the Service is suitable for its intended business, legal and technical requirements.

Information on the public website is provided for general information and marketing purposes. It does not constitute a binding offer unless expressly identified as such.

28. Limitation of liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Subject to the preceding sentence, neither party is liable to the other for:

• indirect or consequential loss;
• loss of profit;
• loss of anticipated savings;
• loss of business opportunity;
• loss of goodwill;
• reputational damage; or
• damage caused exclusively by a third party outside that party’s reasonable control.

The Operator is not liable for loss or damage resulting from:

• Customer instructions;
• Customer configuration;
• unauthorised use caused by the Customer’s failure to secure its accounts;
• unsupported modifications;
• Customer-controlled infrastructure;
• unlawful Customer Data;
• third-party services;
• internet or telecommunications failures;
• force majeure; or
• the Customer’s failure to maintain backups where backups are the Customer’s responsibility.

Except in cases where liability cannot legally be limited, the Operator’s total aggregate liability arising from or relating to the affected Service is limited to the net fees paid by the Customer for that Service during the twelve months immediately preceding the event giving rise to the claim.

If the affected Service has been provided for less than twelve months, the limit is the total net amount paid for that Service before the event giving rise to the claim.

Any service credits expressly defined in an applicable Service Level Agreement constitute the Customer’s agreed remedy for the relevant availability failure, without limiting rights that cannot legally be excluded.

29. Indemnification

The Customer must compensate the Operator for reasonable losses, costs and third-party claims arising directly from:

• unlawful Customer Data;
• the Customer’s infringement of third-party rights;
• unlawful use of the Service;
• misuse by a Customer user;
• a breach of the acceptable-use provisions; or
• instructions given by the Customer that violate applicable law.

This obligation does not apply to the extent that the claim was caused by the Operator’s own breach of the agreement or applicable law.

The Operator will notify the Customer of a relevant third-party claim and allow reasonable participation in its defence.

30. Term and termination

The duration of the Service is defined in the individual agreement or order form.

An agreement may be concluded for:

• a fixed term;
• an indefinite term; or
• a fixed term that renews automatically.

Ordinary termination rights and notice periods are determined by the individual agreement.

Either party may terminate the agreement for material breach if the other party fails to remedy the breach within a reasonable written cure period.

No cure period is required where:

• the breach cannot reasonably be remedied;
• continued performance would be unlawful;
• the breach creates an urgent security risk;
• the Service is used for serious unlawful activity;
• insolvency or dissolution makes continued performance unreasonable; or
• immediate termination is permitted by the individual agreement or applicable law.

Termination does not affect rights, fees or obligations accrued before termination.

31. Consequences of termination

After termination or expiry:

• the Customer’s right to use the Service ends;
• outstanding fees become payable;
• the Customer must stop using Operator software except where separate licence rights remain valid;
• access may be disabled; and
• the Operator may begin deleting Customer Data in accordance with the agreement and applicable law.

Unless the individual agreement states otherwise, the Customer should export its data before termination.

Where technically and legally possible, the Operator may provide a limited post-termination export period. Such access is not guaranteed unless expressly included in the individual agreement.

Additional migration, export or restoration work may be subject to fees.

After the applicable retention period, Customer Data may be securely deleted or anonymised. Residual copies may remain temporarily in protected backups until those backups expire under the normal backup cycle.

Provisions concerning payment, intellectual property, confidentiality, liability, dispute resolution and other provisions intended by their nature to survive will remain effective after termination.

32. Force majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including:

• natural disasters;
• fire or flood;
• war, terrorism or civil disturbance;
• epidemics or public emergencies;
• widespread power or telecommunications failure;
• government action;
• labour disputes not limited to the affected party;
• large-scale cyberattacks;
• failure of critical suppliers despite reasonable precautions; or
• other comparable events.

The affected party must take reasonable steps to reduce the impact and resume performance.

Payment obligations for Services already provided are not excused by force majeure.

33. Notices and communications

Operational and contractual notices may be sent electronically to the administrative or contractual contact details provided by the Customer.

The Customer must keep those details accurate and monitor the relevant email addresses.

A notice is considered received when it becomes accessible at the designated electronic address, unless the sender receives a delivery-failure notification.

Notices concerning termination, material contractual changes or legal disputes should be sent in a form that allows delivery to be demonstrated.

34. Changes to these Terms

The Operator may update these Terms to reflect:

• legal or regulatory changes;
• security requirements;
• technical developments;
• changes to the Service;
• changes in business operations; or
• clarification of existing provisions.

Minor changes and changes that do not materially reduce Customer rights may take effect when published.

For material changes affecting existing customers, the Operator will provide reasonable advance notice by email, through the Service or through another agreed communication channel.

Material changes do not retroactively alter fixed commercial commitments unless:

• the Customer accepts the change;
• the individual agreement permits it;
• the change is required by law; or
• continued performance without the change would be technically or legally unreasonable.

The version applicable to a particular Customer may also be defined by its individual agreement.

35. Assignment and subcontracting

The Customer may not assign or transfer its agreement without the Operator’s prior written consent, which will not be unreasonably withheld in connection with a legitimate corporate reorganisation.

The Operator may use subcontractors and service providers to perform parts of the Service.

Where subcontractors process personal data on behalf of the Customer, their use is governed by the applicable Data Processing Agreement.

The Operator remains responsible for its contractual obligations to the extent required by the agreement and applicable law.

36. No partnership or agency

Nothing in these Terms creates a partnership, joint venture, employment relationship, fiduciary relationship or agency between the parties.

Neither party may bind the other or enter into obligations on the other party’s behalf unless expressly authorised in writing.

37. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions remain in effect.

The invalid provision will be interpreted or replaced, to the extent legally possible, by a valid provision that most closely reflects its original commercial purpose.

38. Waiver

A failure or delay in exercising a contractual right does not constitute a waiver of that right.

A waiver is effective only if made expressly and in writing.

39. Entire agreement

The contractual documents identified in Section 3 constitute the entire agreement between the parties concerning the Service and replace previous discussions, statements and understandings relating to the same subject matter.

This provision does not exclude liability for fraudulent misrepresentation or other liability that cannot legally be excluded.

40. Governing law and disputes

These Terms and the contractual relationship between the Operator and the Customer are governed by Hungarian law, without regard to conflict-of-law rules.

The parties will first attempt to resolve disputes through good-faith negotiation.

If a dispute cannot be resolved through negotiation, the Hungarian courts having jurisdiction under applicable law will have jurisdiction, unless the individual agreement contains a valid and more specific jurisdiction clause.

41. Language

These Terms may be made available in multiple languages.

Unless an individual agreement expressly states otherwise, the English-language version applies to English-language contracts and the Hungarian-language version applies to Hungarian-language contracts.

If the parties execute an individual agreement in a particular language, that agreement determines the controlling language of the contractual relationship.